Need to get your whole team up to speed and productive quickly? Ensure every user is productive immediately with user training. You can maximize user adoption and ROI by training everyone involved in building your business, including sales and support reps, marketing managers, and executives. 

FUTURE DATES: November 11, 2009; December 9, 2009

Advanced User Training was developed to provide users with access to specialized topics and techniques that will drive user adoption. This training answers to any questions users may have after using the CRM System and covers advanced user features such as forecasting, reporting, and dashboard creation.

FUTURE DATES: November 13, 2009; December 10, 2009

The CRM Power User Training Course offers students a practical understanding of the use, creation, and management of their CRM system by covering basic administration functionality. Power users will be introduced to CRM concepts, terms, and setup and will learn basic administrative functions.

FUTURE DATES: October 6, 2009; November 18, 2009; December 15, 2009

Are you a new CRM Administrator? A veteran looking to boost your company’s ROI by solving complex business problems?

Whoever you are, our administrator learning path gives you the skills and knowledge to succeed at every stage.  In this course, you learn the best practices to set up, configure, and maintain your CRM sales, support, and marketing functionality.  Upon completion of the course, Administrators will know how to customize an application, create a secure CRM environment, maintain and import clean data, create high-value reports and dashboards, and use the Administration Console. 

FUTURE DATES: November 12, 2009; December 17, 2009

If you would like to learn how to implement your company’s own CRM System, this course is for you.

Our instructors will guide you through the full implementation process from start to finish.  Using real-world scenarios, Administration Rollout will teach participants how to manage their data to keep it clean and up to date, how to increase user adoption with methods to get your users addicted to CRM, and how to enhance end-user productivity. Upon completion of Administration Rollout Training, participants will have a fully operational and customized CRM System in place for their company’s use.

 FUTURE DATES: November 4-6, 2009; December 2-4, 2009

B-H also offers Custom User Training that is designed, developed, and delivered tailored to your business, your CRM configuration, and your users. We work with your project team to precisely match your user-end training to the needs of your business. With custom training, you can be certain your users learn exactly what they need to know. We can even perform this training on-site. Fill out the "Reserve your spot" form to contact us for a quote.

The training sessions will take place at the Louisiana Office Supply Conference Center located at 7643 Florida Blvd, Baton Rouge, LA 70806. Click here for directions.