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BUSINESS SYSTEMS
Every organization relies on technology to produce or
deliver their product or service. From computers
to wireless networks to custom software to process
development.
Bascom Hunter (BH) provides full service business
system consulting. This
service will keep your organization on the cutting edge
and running at optimum efficiency.
B-H provides unbiased assistance in defining
requirements, managing vendors, and selecting and
implementing new business system software.
B-H utilizes a structured approach to define and
prioritize your system requirements; giving you the
understanding and confidence that you need to purchase
the right systems software.
Bascom Hunter ensures that you do not fall into
traditional project pitfalls (over-promising
salespeople, critical requirements identified after the
purchase, etc.) and helps you establish an overall
project plan.
Keep reading to learn more about B-H ERP and CRM
implementation services.
What is ERP?
Enterprise resource planning
(ERP) is
a company-wide computer software system used to manage
and coordinate all the resources, information, and
functions of a business from shared
data stores.
ERP delivers a single database that contains all data
for the software modules, which include the following:
-
Financials:
General ledger, cash management, accounts payable,
accounts receivable, fixed assets
-
Manufacturing:
Engineering, bills of material, scheduling, capacity,
workflow management, quality control, cost management,
manufacturing process, manufacturing projects,
manufacturing flow
-
Supply chain management:
Order to cash,
inventory, order entry, purchasing, product configurator,
supply chain planning, supplier scheduling, inspection
of goods, claim processing, commission calculation
-
Project management:
Costing, billing, time and expense, performance
units, activity management
-
Human resources:
Payroll, training, time and attendance, rostering,
benefits
-
Customer relationship management:
Sales
and marketing, commissions, service, customer contact
and call center support
An ERP also provides for:
-
Data warehouse
and various self-service interfaces for
customers, suppliers, and employees
-
Access control—
user privilege as per authority levels for process
execution
-
Customization—
to meet the extension, addition, change in process flow
Ultix Technologies, Our Partner
 Ultix
Technologies, Inc.
(Ultix) is an enterprise software development and
consulting firm whose primary mission is to provide
robust, efficient and scalable software solutions to a
diverse range of clients. Based in Baton Rouge and New
Orleans, Louisiana, Ultix has built a dynamic,
service-oriented enterprise, fully capable of responding
successfully to trends and changes in the information
technology industry.
Ultix Technologies provides professional and technical
services, along with information technology services, to
small and large businesses as well as to state and local
government agencies, colleges and universities, and
other institutional clients. Ultix specializes in the
development and implementation of technical solutions
that facilitate the management of workflow processes,
enhance customer relationships, maximize workplace
productivity, and provide complete flexibility to
encompass future growth and needs. We have an
unparalleled track record of delivering complex
applications within extremely tight schedules to meet
the critical business needs of our customers.
Ultix is committed to hiring and developing the best
managers and staff in the Information Technology
industry. We aim to develop employees known for their
character, commitment, and confidence, who will generate
the best possible solutions for our clients.
Therefore, we are dedicated to fostering a
pleasant working environment that provides each and
every employee with job satisfaction. We recognize the
importance of each individual in the success of the
entire company.
Emphasizing a team approach to all our projects, we
empower our own employees to maximize their
contributions to the project, while maintaining clear
lines of communication with our clients. Indeed, we work
as hard on our communications abilities as on our
technical skills. By committing ourselves to the highest
levels of communication with our clients, we make sure
that we begin each project with a full understanding of
the client and project needs; that we do not waste time
during the project by working on misunderstood or
unnecessary tasks; and that we complete every project to
the full satisfaction of the client.
This successful team approach has earned Ultix
Technologies the status of Microsoft Gold Certified
Partner. Microsoft initiated the Partner program to
recognize a company’s expertise and accomplishments. The
Microsoft Partner Program is designed for all partners
who develop and market solutions based on Microsoft
platforms, provide consulting or technical services on
Microsoft systems, or recommend Microsoft technology
purchases. Gold Certified Partners represent the highest
degree of competence and expertise with Microsoft
technologies. All Certified Partners have access to a
rich set of benefits that can help their clients gain an
advantage in the marketplace.
What is Customer Relationship Management (CRM)?
CRM is the entire strategy companies use to interact
with their customers and prospects. A CRM strategy
encompasses sales processes, customer facing processes,
communication channels, technology and information
systems. Currently, CRM most commonly refers to
the software tools companies use to manage relationships
with their customers, prospects and partners.
For example, you may be familiar with the fact that
finance professionals use accounting tools such as
Quickbooks, while executives use ERPs such as SAP to
manage the operations of their businesses.
Similarly, sales and marketing professionals use CRM
Systems to automate key activities, such as marketing
campaigns, lead generation, lead distribution, prospect
management, opportunity management, forecasting,
reporting and customer service.
Why invest in CRM?
Modern CRMs come packed with robust functionality that
adds value by addressing a litany of business problems.
CRM will enable your business to achieve effective
solutions:
-
Increase web leads and traffic up to 50%
-
Increase lead quality
-
Use a single information source for customer facing
activities
-
Integrate sales processes in one system
-
Deploy more robust and effective marketing campaigns
-
Manage sales process more efficiently
-
Boost accountability by increasing visibility
-
Establish a company standard for tracking customer
contact & history data
-
Monitor pipeline
-
Replace multiple stand alone contact systems
-
Gain better insight into account history, pipeline,
quality issues, and customer satisfaction
-
Act on previously neglected or lost opportunities
-
Share critical information more effectively among
employees
-
Generate accurate sales forecasts
-
Reduce forecast creation time by up to 50%
-
Generate real time reports
-
Simplify ad hoc reporting
-
Replace unmanageable, time-consuming processes
-
Effectively customize a solution to match your business
-
Reduce the time salespeople spend on administration
-
Present a seamless image to customers
Is CRM right for my company?
Any company with sales or marketing professionals needs
a CRM system. If you need to know more about your
customers, their support issues and their sales
histories, and you would like that information at your
fingertips whenever or wherever you need it, your
organization will benefit from an effective and robust
CRM system. CRM will give your sales team a transparent
view of the customer and provide your marketing team
with quantifiable ways of tracking ROI. Management will
have easy access to information about customers and
productivity, which will allow them to make faster,
better informed decisions.
Salesforce.com, Our Partner
Bascom-Hunter (BH) is proud to partner with
Salesforce.com, the proven leader in on-demand CRM as a
service. Salesforce.com delivers the most innovative
technology and simplifies sharing and managing business
information. Salesforce.com offers award-winning
functionality, proven integration, point-and-click
customization tools, global capabilities, and the best
user experience. In addition to powerful,
easy-to-use CRM applications, Salesforce.com’s complete
on-demand platform empowers every business to experience
the benefits of on-demand throughout its entire
organization. The components of the Salesforce.com
solution work together seamlessly. Salesforce.com is
fully customizable and scalable and, therefore, in line
with our mission to ensure the success of your
initiative.
Establish CRM Success with a Rapid Rollout.
BH Rapid Rollout
Get your Customer Relationship Management (CRM) solution
up and running fast with a Bascom-Hunter (BH) Rapid
Rollout. The Salesforce.com Certified Consultants
at BH have the experience and knowledge to develop a
customized Salesforce.com solution for your business.
Your team will work closely with our consultants to
create a solution that fits like a glove with your
existing business processes and requirements. You will
quickly achieve value and user adoption, while paving
the way for maintaining an effective CRM as your
business matures. Our valuable services include
the following:
-
Free
Assessment
-
Project Management
-
Requirements Definition
-
Custom Configuration
-
Data Migration
-
Implementation
-
Training and Support
Contact us
today for your FREE assessment.
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